Returns & Refunds
Returns & Refunds Policy
We want you to be completely happy with your purchase. If something isn't right, we're here to make it easy to return or exchange your item.
Return Eligibility
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and in the same condition as received
- In their original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
The following items are not eligible for return:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Perishable goods
- Intimate or sanitary products
How to Start a Return
- Contact us at our contact page with your order number and reason for return.
- Our team will review your request and send you return instructions within 1–2 business days.
- Pack the item securely and ship it back using the provided instructions.
- Once we receive and inspect the item, we'll process your refund or exchange.
Refunds
Once your return is received and approved, a refund will be issued to your original payment method within 5–7 business days. Please note that your bank or card provider may take additional time to process and post the refund.
We will notify you by email once your refund has been processed.
Exchanges
If you'd like to exchange an item for a different size, color, or product, please let us know when submitting your return request. Exchanges are subject to product availability.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately with your order number and a photo of the item. We will arrange a replacement or full refund at no additional cost to you.
Return Shipping Costs
- Defective or incorrect items: We cover all return shipping costs.
- Change of mind returns: Return shipping costs are the responsibility of the customer.
Questions?
If you have any questions about our returns and refunds policy, please don't hesitate to contact us — we're happy to assist!