Refund Policy

Refund Policy

Last updated: August 28, 2026

At Wodicke, we stand behind the quality of our products. If you are not fully satisfied with your purchase, we want to make things right. Please read our refund policy below for full details.

1. Refund Eligibility

We offer refunds on items that meet the following conditions:

  • The refund request is made within 30 days of the delivery date
  • The item is unused, unworn, and in its original condition
  • The item is returned in its original packaging with all tags and labels intact
  • Proof of purchase is provided (order number or confirmation email)

The following are not eligible for a refund:

  • Sale or final sale items
  • Gift cards
  • Personalized or custom-made products
  • Digital or downloadable products
  • Perishable goods
  • Intimate apparel or sanitary items

2. How to Request a Refund

  1. Contact us via our Contact page with your order number and the reason for your refund request.
  2. Our support team will review your request and respond within 1–2 business days with next steps.
  3. If approved, you will receive instructions on how to return the item (if applicable).
  4. Once the returned item is received and inspected, your refund will be processed.

3. Refund Processing Time

Approved refunds will be issued to your original payment method within 5–7 business days of us receiving and approving your return. Please note that your bank or payment provider may take additional time to post the refund to your account.

You will receive an email notification once your refund has been processed.

4. Partial Refunds

In certain situations, only a partial refund may be granted, including:

  • Items returned with obvious signs of use or damage not caused by us
  • Items missing parts or original packaging
  • Items returned outside the 30-day window (at our sole discretion)

5. Non-Refundable Charges

Please note that the following charges are non-refundable:

  • Original shipping fees (unless the return is due to our error)
  • Return shipping costs (unless the item is damaged, defective, or incorrect)

6. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Provide your order number and photos of the item. In these cases, we will offer a full refund or free replacement at no additional cost to you, including return shipping.

7. Cancelled Orders

If you wish to cancel your order, please contact us as soon as possible. Orders cancelled before shipment will receive a full refund. Once an order has been shipped, it cannot be cancelled and must go through our standard return process.

8. Late or Missing Refunds

If you haven't received your refund after 7 business days of our confirmation email, please take the following steps:

  1. Check your bank account again
  2. Contact your credit card company — it may take some time before your refund is officially posted
  3. Contact your bank, as processing times may vary
  4. If you've done all of the above and still have not received your refund, please contact us and we will look into it immediately

9. Contact Us

If you have any questions about our Refund Policy, please don't hesitate to contact us. We're committed to making sure you have a great experience with Wodicke.