FAQ
Frequently Asked Questions
How do I return an item?
Please contact our support team within 30 days of receiving your order to initiate a return. Items must be unused and in their original packaging.
My item is damaged or incorrect – how do I get a replacement?
We're sorry to hear that! Please reach out to us with a photo of the damaged or incorrect item and your order number, and we'll send you a replacement right away.
Can I make changes to my order?
Order changes can be made within 24 hours of placing your order. Please contact us as soon as possible, and we'll do our best to accommodate your request.
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout for faster delivery.
My package says "delivered," but I haven't received it. What should I do?
First, check around your property and with neighbors. If you still can't locate it, contact us within 7 days and we'll investigate with the carrier on your behalf.
Do you offer custom items?
Yes! We offer customization on select products. Please reach out to us with your requirements and we'll let you know what's possible.